返金ポリシー

Thank you for shopping with Palmeal. We strive to deliver the highest quality Japanese experience; however, due to the nature of our products and international shipping, we have established the following Return and Refund Policy.

1. Returns and Exchanges (Generally Not Accepted) Since the products we provide (including our onigiri kits) are consumable food items, we strictly do not accept returns, exchanges, or refunds for buyer's remorse (e.g., "changed my mind," "did not like the taste," or "no longer need it") due to strict hygiene and safety standards. We appreciate your understanding.

2. Damaged, Defective, or Incorrect Items While we take every precaution in packaging our shipments, if your product arrives severely damaged affecting the contents, has a clear quality defect, or is not what you ordered, please contact us at palmeal.onigiri@gmail.com within 7 days of receiving your order. Please include the following information:

  • Your Order Number

  • Your Name

  • Clear photos or videos showing the defect or damage

Upon review, if we determine the issue falls under our responsibility, we will promptly issue a replacement or provide a full or partial refund for the affected items.

3. Shipping Delays, Undeliverable Addresses, and Customs Issues Because our products are shipped internationally from Japan, delivery may be significantly delayed beyond the estimated timeframe due to weather conditions, carrier logistics, or customs inspections. We do not accept cancellations or issue refunds due to shipping delays.

Furthermore, we cannot be held responsible for refunds or reshipments if a package is returned, abandoned, or destroyed due to the following reasons:

  • Incorrect or incomplete shipping address provided at checkout.

  • Expiration of the carrier's retention period due to extended customer absence.

  • Refusal to pay import duties, taxes, or customs fees.

  • Import restrictions or confiscation of food items by your country's customs authorities.

4. Subscription Cancellations You can cancel your Palmeal subscription at any time. If you wish to stop your next billing and shipment, please complete the cancellation process via your account dashboard or contact us at least 3 days prior to your next scheduled billing date.

If your next billing cycle has already been processed and the order has entered the fulfillment stage, we cannot accept cancellations or issue refunds for that specific order. Your cancellation will effectively apply to the following month's cycle.

5. Refund Processing If a refund is approved by our team, it will automatically be applied to your original method of payment (e.g., your credit card). Please note that it may take several business days to a few weeks (up to approximately one month) for the refund to officially post to your bank account or credit card statement, depending entirely on your financial institution's processing times.